Shipping & Returns

Delivery time of the purchased product

The effective delivery period of the product begins to count from the moment in which the delivery date of the product was fixed when the order was placed. For the orders by prepayment without proof of payment within the delivery period of the product fixed when the order was placed, the term will start counting from the moment CARDIL, Productos Veterinarios S.L. has knowledge of the realization of such payment.

The delivery time of the goods may vary due to causes beyond the control of CARDIL, Productos Veterinarios S.L. CARDIL, Productos Veterinarios S.L. will try to rectify any incident with the transport in the most efficient way.

In the event of a delay in delivery of more than 30 days over the approximate term of reception of the product established when the order was placed, and as long as this delay is attributable to CARDIL, Productos Veterinarios S.L., the client, previous written complaint (letter, fax or e-mail), will be able to unilaterally desist of the order, being refunded the amounts paid in case of prepayment, in attention to the articles 103 and following of the Royal Legislative Decree, 1/2007.

CARDIL, Productos Veterinarios S.L. will not be able to guarantee the availability of the entire catalog, being at the expense of the supply by the manufacturers of the different products. In case this situation occurs, CARDIL, Productos Veterinarios S.L. commits itself to the prompt refund of the amount paid by the customer or the delivery of another product of the same range as the one purchased by the customer if he/she prefers.

Shipping costs

The minimum shipping costs will be automatically assigned according to weight/price or product of the order

The store will automatically apply the relevant shipping costs according to the country/zone of delivery of the order. If the store does not have the shipping costs for the country of delivery of the order, it will not be possible to complete the purchase. In this case, please contact us at [email protected] or through our contact form.

All shipments will be made through the shipping agency.

Place and method of delivery:

The order will be delivered to the address designated at the time of contracting by the customer. The subsequent modification of the place of delivery requested by the customer will only be possible before the order leaves our warehouses and will generate additional expenses on the sale price that will be at the expense of the buyer. The modification of the delivery address once the order has been delivered to the carrier will not be possible, unless the customer bears the costs and it is expressly agreed between the parties. The goods will be delivered to the customer by a transport company, together with a delivery note containing the data that allow the customer to be identified and the number of packages that make up the shipment.

The goods are at all times covered by insurance against risks of transport, loss and handling during transport.

Important: Make sure that the package received is externally in good condition. If not, note this fact on the carrier's delivery note, reject the shipment and notify CARDIL, Productos Veterinarios S.L. in writing within 24 hours.

The goods that could not be delivered within seven working days from the departure of the same from the facilities of CARDIL, Productos Veterinarios S.L. for reasons not attributable to the seller, will be returned to the same, being refunded the amounts paid for the product in case of orders in the prepaid mode except for the expenses of reshipment (return).

Large products such as televisions, large appliances, boilers, etc., will be delivered to the portal, they will not be taken up to the apartments.

Cancellation of an order

An order can only be cancelled if it has not yet been processed and invoiced.

To cancel an order you only have to inform us by e-mail, providing us with the number of the order you wish to cancel.

If you have selected "prepayment" as your payment method and you have already made the transfer or deposit, you must also provide us with your bank details (account number) so that we can refund your money. This will only be possible in writing (e-mail).

Returns

Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period shall expire after 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify us CARDIL, Productos Veterinarios S.L., address Ctra. A-1239 km. 13,500 22535 Esplús (Huesca) Tel. 974 43 53 01, Tel. 974435301, [email protected] your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the model withdrawal form below, although its use is not mandatory.

Model withdrawal form.

-To the attention of CARDIL, Productos Veterinarios S.L., Ctra. A-1239 km. 13,500 22535 Esplús (Huesca) - Tel.: 974 43 53 01, Tel.: 974435301/Fax:974435408, [email protected]

- hereby inform you (*) that I/we withdraw from my/our (*) contract of sale of the following good/provision of the following service (*)

-Ordered on/received it (*)

-Name of the consumer and user or consumers and users.

- Address of the consumer and user or consumers and users.

-Signature of the consumer and user or consumers and users (only if this form is submitted on paper)

-Date

(*) Delete as appropriate.

To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the withdrawal period.

Consequences of withdrawal.

In case of withdrawal on your part, we will refund all payments received from you, including delivery charges (with the exception of additional costs resulting from the choice by you of a type of delivery). In the event of withdrawal by you, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the reimbursement.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.

You must return or deliver the goods directly to us or to .... (insert the name and address, if applicable, of the person authorized by you to receive the goods), without undue delay and, in any event, not later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to us. The period shall be deemed to have expired if you return the goods before the expiry of this period. You shall bear the direct cost of returning the goods.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal shall not apply to contracts relating to the provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by the entrepreneur, he will have lost his right of withdrawal.